September 12, 2023

Luxury Hotel Room Service Apps: A Comparison of the Top 5

A phone sitting on a table next to a plate of fruit

Looking for a luxurious and convenient way to order room service? If so, you'll want to check out the best luxury hotel brands with great room service apps. These hotel guest apps offer a variety of features, such as the ability to browse menus, place orders, and track the status of your delivery. They also offer a variety of other features, such as the ability to request amenities, make reservations, and check out.


Here are the top 5 luxury hotel brands with great room service apps. Let's dive into the unique features for each hotel guest app:


  • Hyatt: The Hyatt app offers a wide variety of features, including room service, restaurant reservations, spa appointments, and transportation services. The app is also available in multiple languages, making it a convenient option for international travelers.


  • One unique feature of the Hyatt app is that it offers a "Taste of the World" menu. This menu features dishes from different cultures around the world, so guests can enjoy a taste of home or try something new.


  • Another unique feature of the Hyatt app is that it offers a "Concierge Chat" feature. This feature allows guests to chat with a live concierge, who can help with anything from making dinner reservations to finding a local restaurant.


  • Four Seasons: Four Seasons' app is known for its high level of customization. Guests can create their own menus, choose their preferred delivery time, and even add special instructions. The hotel guest app also offers a variety of other features, such as the ability to order gifts and flowers.


  • One unique feature of the Four Seasons app is that it allows guests to track the progress of their order on a map. This is a great way to see how close your food is to arriving.


  • Another unique feature of the Four Seasons app is that it offers a "Kids' Menu". This menu features kid-friendly dishes that are sure to please even the pickiest eaters.


  • The Peninsula (PenChat): The Peninsula launched the PenChat in 2020 which includes a live chat feature so guests can get help from the hotel staff 24/7. There is no need to download a new app. Just connect via a QR code or a dedicated hyperlink in a pre-arrival email and hotel booking confirmation.  PenChat automatically connects our hotel teams to the trusted chat interface installed on your phone – such as WhatsApp, Facebook Messenger, WeChat or LINE. To make PenChat even more convenient, the service is provided in English and the local language of each hotel.


  • St. Regis, New York: St. Regis' New York app has since been discontinued since its merge with Marriott. Previously, the app was known for its focus on personalized service. The E-Butler feature allowed guests to communicate directly with their assigned butler via text messaging. Guests could create their own profiles and preferences, which the app will then use to make recommendations. The app also offered a variety of other features, such as the ability to order gifts and flowers.


  • One unique feature of the St. Regis app was that it offered a "My Favorites" section. This section allowed guests to save their favorite dishes and drinks, so they could easily order them again in the future.


  • Another unique feature of the St. Regis app is that it offered a "Room Service Chat" feature. This feature allowed guests to chat with a live room service attendant or personal butler, who can answer questions and take orders.


  • Marriott Bonvoy: The Marriott Bonvoy app is the official app for Marriott International, which includes Ritz Carlton, St. Regis, W Hotel and Starwood Preferred Guest (SPG). It offers a variety of features for guests, including the ability to book rooms, order room service, and track rewards.


  • One unique feature of the Marriott Bonvoy app is that it offers a "Live Chat" feature. This feature allows guests to chat with a live representative from Marriott, who can help with anything from making a room reservation to ordering room service.


  • Another unique feature of the Marriott Bonvoy app is that it offers a "Virtual Concierge" feature. This feature allows guests to get help with things like finding restaurants, booking tours, and getting directions.


Experience a cutting-edge hotel guest app that is tailored and branded for your luxury hotel. Elegantly designed with a modern user-friendly interface giving you the edge to succeed in guest management.


Learn more about Hotel Privilege V 3.0, or contact us today for a demo. We can deploy your branded app in 72 hours.

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