A logo for generous app with a cube in the middle
A logo for a company called generous app
A logo for a company called generous app
Sep 12, 2023

Luxury Hotel Room Service Apps: A Comparison of the Top 5

Looking for a luxurious and convenient way to order room service? If so, you'll want to check out the best luxury hotel brands with great room service apps. These hotel guest apps offer a variety of features, such as the ability to browse menus, place orders, and track the status of your delivery. They also offer a variety of other features, such as the ability to request amenities, make reservations, and check out.


Here are the top 5 luxury hotel brands with great room service apps. Let's dive into the unique features for each hotel guest app:


  • Hyatt: The Hyatt app offers a wide variety of features, including room service, restaurant reservations, spa appointments, and transportation services. The app is also available in multiple languages, making it a convenient option for international travelers.


  • One unique feature of the Hyatt app is that it offers a "Taste of the World" menu. This menu features dishes from different cultures around the world, so guests can enjoy a taste of home or try something new.


  • Another unique feature of the Hyatt app is that it offers a "Concierge Chat" feature. This feature allows guests to chat with a live concierge, who can help with anything from making dinner reservations to finding a local restaurant.


  • Four Seasons: Four Seasons' app is known for its high level of customization. Guests can create their own menus, choose their preferred delivery time, and even add special instructions. The hotel guest app also offers a variety of other features, such as the ability to order gifts and flowers.


  • One unique feature of the Four Seasons app is that it allows guests to track the progress of their order on a map. This is a great way to see how close your food is to arriving.


  • Another unique feature of the Four Seasons app is that it offers a "Kids' Menu". This menu features kid-friendly dishes that are sure to please even the pickiest eaters.


  • The Peninsula (PenChat): The Peninsula launched the PenChat in 2020 which includes a live chat feature so guests can get help from the hotel staff 24/7. There is no need to download a new app. Just connect via a QR code or a dedicated hyperlink in a pre-arrival email and hotel booking confirmation.  PenChat automatically connects our hotel teams to the trusted chat interface installed on your phone – such as WhatsApp, Facebook Messenger, WeChat or LINE. To make PenChat even more convenient, the service is provided in English and the local language of each hotel.


  • St. Regis, New York: St. Regis' New York app has since been discontinued since its merge with Marriott. Previously, the app was known for its focus on personalized service. The E-Butler feature allowed guests to communicate directly with their assigned butler via text messaging. Guests could create their own profiles and preferences, which the app will then use to make recommendations. The app also offered a variety of other features, such as the ability to order gifts and flowers.


  • One unique feature of the St. Regis app was that it offered a "My Favorites" section. This section allowed guests to save their favorite dishes and drinks, so they could easily order them again in the future.


  • Another unique feature of the St. Regis app is that it offered a "Room Service Chat" feature. This feature allowed guests to chat with a live room service attendant or personal butler, who can answer questions and take orders.


  • Marriott Bonvoy: The Marriott Bonvoy app is the official app for Marriott International, which includes Ritz Carlton, St. Regis, W Hotel and Starwood Preferred Guest (SPG). It offers a variety of features for guests, including the ability to book rooms, order room service, and track rewards.


  • One unique feature of the Marriott Bonvoy app is that it offers a "Live Chat" feature. This feature allows guests to chat with a live representative from Marriott, who can help with anything from making a room reservation to ordering room service.


  • Another unique feature of the Marriott Bonvoy app is that it offers a "Virtual Concierge" feature. This feature allows guests to get help with things like finding restaurants, booking tours, and getting directions.


Experience a cutting-edge hotel guest app that is tailored and branded for your luxury hotel. Elegantly designed with a modern user-friendly interface giving you the edge to succeed in guest management.


Learn more about Hotel Privilege V 3.0, or contact us today for a demo. We can deploy your branded app in 72 hours.

A woman is taking a picture of a house with her cell phone.
19 Apr, 2024
Struggling to attract buyers in a competitive market? Learn how virtual tours and staging can showcase your listings' true potential, leading to faster sales and higher offers.
A person is taking a picture of a house with a pool
05 Apr, 2024
In today's digital world, video is king. Learn how to leverage video marketing to showcase properties, connect with buyers, and generate leads – all while using Generous App's affordable single or multi-property website solution!
a man in a suit is holding a cell phone in his hands viewing a hotel F&B digital menu
25 Feb, 2024
Upgrade your hotel's F&B game with Generous App's FREE digital menu software! Ditch pixelated photos, unreadable fonts, and printing costs. Enjoy super crisp images, multiple categories, QR code convenience, and more! Sign up today and see the difference! #restaurantmenusoftwareforhotels #QRcodemenubenefitsforhotels #freedigitalmenuappforhotels
a woman in a white dress is sitting next to a pool looking at her cell phone .
31 Jan, 2024
Discover how Generous App's hotel guest app solution empowers guests to redeem gift cards & digital wallets for rejuvenating spa treatments & mindful experiences at luxury hotels.
a woman wearing a mask and a crown is looking at her phone .
25 Jan, 2024
In the gilded world of luxury hospitality, anticipating guest needs is an art form. But what happens when those needs collide with privacy preferences? This article explores how technology, from room service apps to guest apps, can navigate the delicate dance of personalization and discretion, ensuring every guest feels pampered, not exposed. Discover how digital hospitality bridges the gap between the "share everything" and "keep it under wraps" camps, leveraging data while respecting boundaries. Learn how savvy tech helps hoteliers overcome staffing hurdles and deliver bespoke experiences that cater to every shade of privacy preference.
a woman is wearing a virtual reality headset in a living room.
01 Jan, 2024
Forget about boring slideshows and static listings – the US real estate game in 2024 is all about dynamic video, hyper-targeted content, and building meaningful connections. So, ditch your old playbook and get ready to dominate the market with these hottest trends:
Show More
Share by: