Hotel guest apps and room service apps have become an essential part of the modern hotel experience. Guests expect to be able to use their phones to check in, order room service, and control their room environment. To keep up with the latest trends, hotel owners and operators need to make sure their apps are offering the features and functionality that guests want.

Here are the top trending topics for hotel guest apps and room service apps as we approach 2024:

Contactless check-in and check-out: Guests are increasingly looking for ways to streamline their check-in and check-out experience, and a hotel guest app can provide this convenience. Guests can use the app to enter their personal information and payment details in advance, and then simply scan a QR code at the front desk to check in and out.



Mobile ordering: Guests should be able to use the room service app to place orders for food and drinks directly from their phones. This is a more convenient and efficient way for guests to order room service, and it also allows the hotel to streamline its room service operations.

Real-time tracking: The room service app should provide guests with real-time tracking of their orders, so they know when to expect their food or drinks to arrive. This helps guests to plan their meals and snacks accordingly, and it also reduces the number of inquiries that hotel staff receive about the status of room service orders.

Customization options: Guests should be able to customize their room service orders to their liking, such as by adding or removing ingredients or requesting special modifications. This gives guests more control over their dining experience and helps the hotel to ensure that all guests are satisfied with their room service meals.

Payment integration: The room service app should be integrated with the hotel's payment system, so that guests can easily pay for their orders, or charge it to their rooms without having to call the front desk. This is a more convenient and efficient way for guests to pay for room service, and it also helps to reduce the workload on front desk staff.

Promotions and discounts: The room service app can be used to offer guests exclusive promotions and discount codes on food and drinks. This is a great way to encourage guests to order room service and to increase the hotel's revenue from room service sales.

AI and ML integration: AI and ML technologies are increasingly being used in hotel guest apps and room service apps to provide guests with a more personalized and convenient experience. For example, AI can be used to recommend food and drinks to guests based on their past orders and preferences, and ML can be used to predict when guests are likely to be hungry or thirsty so that the hotel can be proactive in offering them room service.

Hotel owners and operators who want to stay ahead of the curve should make sure that their hotel guest apps and room service apps are incorporating the latest features and functionality. By doing so, they can provide their guests with the best possible experience and increase customer satisfaction.



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