Required Consent

• Must obtain written consent before making calls
• Consent must be specific for automated/AI calls
• Cannot hide consent in general terms
• Must keep records of all consent obtained
• Cannot use pre-checked consent boxes

Sample Example: □ By checking this box, I expressly consent to receive marketing calls and messages, including automated and artificial voice calls, from [Company Name] at the phone number I provided above. I understand that my consent is not required to make a purchase and that standard message and data rates may apply.

Call Time Restrictions

• Only call between 8:00 AM - 9:00 PM (recipient's time)
• Must respect time zones
• Must maintain calling records
  

Essential Call Elements

• Immediate disclosure of AI/automated nature
• Clear identification of agent/company
• Business purpose stated
• Contact information provided
• Professional and courteous tone
  

Do-Not-Call Compliance

• Check National DNC Registry
• Maintain internal DNC list
• Honor opt-out requests immediately
• Check state-specific DNC lists
• Update DNC lists every 31 days

Record Keeping Requirements

• Maintain consent records
• Log all calls made
• Document opt-out requests
• Keep records of call scripts
• Store contact information used
  

Penalties for Non-Compliance

• Up to $500 per violation
• Up to $1,500 per willful violation
• Possible class action lawsuits
• State-specific penalties may apply
• Uncapped statutory damages
  

Best Practices

• Regular database cleaning
• Number reassignment checks
• Staff training on compliance
• Written procedures
• Quality monitoring

Remember: Use responsibly. Always consult with legal counsel for compliance specific to your, state, location and situation.