Hotel Privilege v 3.0

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The Most Advanced Hotel Guest App & Room Service App


The Most Advanced

Hotel Guest App

& Room Service App

1. check-in

2. scan or launch app

3. secure login

4. guest services

1. check-in

2. scan or launch app

3. secure login

4. guest services

IDENTIFY 

Hotel Privilege v 3.0 is the supreme hotel guest app, and room service app, branded for your hospitality to serve your discerning guests on any device. Extend your guests with added privacy, enhanced security, accuracy, and convenience in service requests. Your branded hotel guest app or room service app can be deployed in 72 hours.


We partner with the global leader, Amazon Web Services ensuring unparalleled data security, speed & reliability. We are GDPR-ready and compliant.


Guests can access services onsite, off-property, or in-room via any device. Improve your hotel's guest management, operating efficiency, and enhance the guest experience. Boost in-room dining revenue with zero transaction fees.



 The Journey Begins At Arrival

 

 Hotel Guest App

For On-Demand Services

In-Room Dining &

Room Service App

Introducing Hotel Privilege V 3.0, the luxury Room Service App & In-Room Dining App powered by Generous App

In-Room Dining & Room Service App


Flexible Menu Styles


a) Image Menu:

Display text & images with zoom effect.


b) Text Menu:

A simple list of food items with no images.



Guest Experience


 

  • Order & checkout on any device


  • Zero transaction fees. Keep 100%

 

  • Options to choose variety of sides

 

  • Guests can type instructions


  • Upsell 'You May Also Like' items


  • Charge to room & cashless tipping

 

For Kitchen


  • Manage pending orders


  • Toggle switch for sold-out items


  • Edit, remove, or add new items

 

  • Analyse data and revenue


 Monetize via e-Wallet

& Gift Cards


Issue, Track & Manage Balances



As an option, you can offer guests a branded eWallet, digital or physical gift cards.


Guests can purchase any amount and redeem against their balances. Our robust system allows admin or guests to view, reload, and manage their balances anytime.


We offer zero transaction fees. You keep 100%.


- Learn more


Hotel Privilege v 3.0

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 Manage Orders With A Connected Kitchen


Track / Manage Orders



Update order status as processing, ready for pickup, out for delivery, or delivered on any device.  



Online Room Service & Concierge


Need More King Feather Pillows? 


Request With Just A Few Touches


Room Service, Concierge & Guest Management

Room Service & Guest Management


  • Fast deployment - 72 hours

 

  • Powered by AI


  • Enhance accuracy in requests

 

  • Guests can select a date & time

 

  • Route to dispatcher, team or provider

 

  • Confirmation emailed to guests

 

  • SMS sent to guest & provider

Option to integrate with the world's leading task managers


Guest management can delegate, monitor, track and collaborate with team, service providers on the cloud via their mobile devices.

 

- Learn more


 E-Butler Services

& Personal Chat Assistance

For some exclusive hotels, the butler service embodies the brand's tradition, commitment to providing a personalized and luxurious experience.
Hotel Privilege v 3.0 leverages personal chat assistance securely via your branded hotel guest app. Guests can chat directly with your guest management team, assisted by A.I. chatbots, or in-person with an assigned butler.  Documents can be securely shared in a safe and user-friendly environment. 

Hotel Privilege v 3.0

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 Option To Connect

Spa & Resort Activities


Spa & Resort Activity Reservations



  • Funnel booking leads to in-house or third-party spas & providers


  • Accept online payments for reservations to avoid no-shows



Connect your spa or providers with your branded hotel guest app to streamline bookings, payments, and reduce no-shows.


Our hotel guest app system allow providers to sync their calendars via Google, Microsoft, Outlook, Apple, or iCloud to share real-time availability. Providers may connect their merchant accounts (Stripe or PayPal) to accept advance payments.


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Option To Integrate POS & PMS

Our hotel guest app and room service app offer a seamless in-room dining experience for guests to charge their meals to their room bill. Our central dashboard provides front-desk, easy access to guest expenses, reports and printable invoices. If POS integration is required, we offer several options.


We can also link with any PMS.

Hotel Privilege v 3.0

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 Centralized Guest Management

Analytics To Quantify Performance


Track sales revenue performance


Manage secure access


Monitor & manage guest service orders


Track guest usage & engagement metrics 


Capture insights of your customer base 



 World Class Security & Speed. GDPR Compliant

We partner with the top global provider to guarantee unparalleled data security and lightning-fast speed.


Launch New Products & Services With Speed   


Launch & promote new products and services with speed reducing the cost of printing. Drive traffic toward your new products or services with a simple pop-up on the room service app.

Departed Guests Services   


As the hotel guest app remains in your guests' mobile devices, Hotel Privilege v 3.0 can continue to communicate with departed guests via chat messaging.


 What Leaders In Hospitality Are Saying

  • Edward French, Chief Sales & Marketing Officer RITZ CARLTON


    " Our vision is to bring our legendary personalized service experience to our guests through their smartphones – not to replace our services with the smartphone "

  • Fritz Van Paasschen, Chief Executive Officer STARWOOD HOTELS & RESORTS


    " My mobile device now is like my remote control for life. There's no reason why that shouldn't be your portal to get to your room, ask for what you want, or anything else. "

  • Michael Dail, VP Global Brand Marketing MARRIOT INTERNATIONAL


    " Marriot Hotels' new mantra is to be both high tech and high touch. Marriott Hotels is on a journey with our guests to create and roll out traveler-inspired innovations. "

  • Bruce Hoffmeister, Chief Technology Officer MARRIOT INTERNATIONAL

    " Since rolling out new mobile apps, mobile revenue was up 25% year-over-year for 2014 to 2015, and we’re expecting another large increase this year. "

  • Edward French, Chief Sales & Marketing Officer RITZ CARLTON


    " Our vision is to bring our legendary personalized service experience to our guests through their smartphones – not to replace our services with the smartphone "

  • Fritz Van Paasschen, Chief Executive Officer STARWOOD HOTELS & RESORTS


    " My mobile device now is like my remote control for life. There's no reason why that shouldn't be your portal to get to your room, ask for what you want, or anything else. "

  • Michael Dail, VP Global Brand Marketing MARRIOT INTERNATIONAL


    " Marriot Hotels' new mantra is to be both high tech and high touch. Marriott Hotels is on a journey with our guests to create and roll out traveler-inspired innovations. "

  • Bruce Hoffmeister, Chief Information Officer MARRIOT INTERNATIONAL

    " Since rolling out new mobile apps, mobile revenue was up 25% year-over-year for 2014 to 2015, and we’re expecting another large increase this year. "

Hotel Privilege v 3.0

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Request Demo

Experience it for yourself on any device 

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